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Xueller ship throughout Australia and internationally using our designated courier service and Australia Post. Purchased items will be dispatched within 3 to 4 business days (excluding pre-order items).
In the event that an incorrect address is entered during the checkout process, address changes can be made only until the order process begins. Please ensure you enter the address correctly when purchasing from the Xueller website. Please be aware that Xueller do not ship to PO boxes. Products become the property and responsibility of the purchaser once they have been dispatched. If an item arrives damaged or is misplaced it is the purchaser’s responsibility to liaise with our designated courier or Australia Post. Xueller do not refund or replace items missing or damaged in transit.
Tracking information will be provided via email after completion of your purchase online. Once the purchased items have been dispatched, all further enquiries regarding delivery must be directed to our designated freight provider. Xueller is unable to track items on behalf of customers.
Delivery times vary by destination. Most destinations will take between 2-5 days with more remote areas requiring up to 10 days for delivery. Should you require express domestic delivery, please contact Xueller prior to placing an order online.
Please allow between 5 -14 days – delivery times vary on destination. Please note delivery times quoted do not include customs clearance.
Some international orders may incur customs or import duty charges. Any custom duties, foreign taxes or other fees incurred are the responsibility of the customer. For further information on regulations and compliances, please contact your local customs office prior to placing an order.